Outage

What is going on. My service has been down since 10:24 am yesterday. Is anyone working on the issue? We work from home and my 3 kids use the service for schoolwork and this is absolutely ridiculous. I work for another fiber provider and if we took this long we would lose customers. Unfortunately, in my area, I have no choice to be with Xfinity.

Responses

Oldest First

Selected Oldest First

XfinityKassie

Official Employee

•

2.1K Messages

4 hours ago

user_a98mlg Good morning, and welcome to our Xfinity Forums Community! These days, having a reliable internet connection is extremely important. I'd be happy to check on your services, and see what's going on. Please send a Direct Message with your name and service address. I look forward to working with you today!

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_a98mlg

Outage

XfinityKassie

New to the Community?