Visitor
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4 Messages
Outage
My internet has been out twice this week so far with no explanation and no tome provided for when it will be restored. This has been incredibly disruptive to my remote work and all Xfinity offers is a $5 credit. Unbelievable!
XfinityRichard
Official Employee
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2.6K Messages
6 days ago
Good Morning, @user_pt8tw9 I completely understand how frustrating that must be, especially when you rely on your connection for remote work. I’m really sorry for the repeated interruptions and the lack of clear communication. That’s not the kind of experience we want you to have. You came to the right place for assistance. Can you please DM me your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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