outage

user_kdesb4 Good morning! We appreicate you reaching out to our Xfinity Forums Team. I can see how this would be frustrating to have the service interruption extended. We pride ourselves in being a reliable provider. I'd be happy to take a closer look into the service interruption, and make any necessary adjustments while your services have been interrupted. To begin, please send a Direct Message with your name, and service address. 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it