Hi there! user_0a5hya. Thank you so much for reaching out to us here on Digital Care. We truly appreciate you taking the time.
I’m really sorry to hear that you’re having trouble enjoying your Xfinity services. That’s definitely not the experience we want for you, and I’d be frustrated in your shoes. But you’ve come to the right place, and we’re here to help! There may be a variety of reasons for a service interruption. When one occurs, our technicians and engineers investigate the cause and work to restore service as quickly as possible. And, as a quick reminder, if one or more of your Xfinity services aren’t working, there are a few easy ways to check for service interruptions in your area:
The Xfinity App is a great tool to view your account status. If there’s no reported outage, you can also use the app to run troubleshooting steps.
The Xfinity Status Center lets you check your connection status, identify any local service issues, and even walk through solutions to get things back on track.
We understand how important it is to stay connected, especially when you're experiencing service issues, and we’ve got you covered. Xfinity offers access to millions of WiFi hotspots across our service areas to help keep you online wherever you are. These hotspots provide fast, reliable internet and are free for Xfinity Mobile customers, as well as eligible Xfinity Internet and Comcast Business Internet customers. When you're near a hotspot, just look for one of these network names (SSIDs) on your device: xfinitywifi, XFINITY, Xfinity Mobile.
EG
Expert
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111.5K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.5K Messages
10 hours ago
Hi there! user_0a5hya. Thank you so much for reaching out to us here on Digital Care. We truly appreciate you taking the time.
I’m really sorry to hear that you’re having trouble enjoying your Xfinity services. That’s definitely not the experience we want for you, and I’d be frustrated in your shoes. But you’ve come to the right place, and we’re here to help! There may be a variety of reasons for a service interruption. When one occurs, our technicians and engineers investigate the cause and work to restore service as quickly as possible. And, as a quick reminder, if one or more of your Xfinity services aren’t working, there are a few easy ways to check for service interruptions in your area:
You can access the Status Center here.
We understand how important it is to stay connected, especially when you're experiencing service issues, and we’ve got you covered. Xfinity offers access to millions of WiFi hotspots across our service areas to help keep you online wherever you are. These hotspots provide fast, reliable internet and are free for Xfinity Mobile customers, as well as eligible Xfinity Internet and Comcast Business Internet customers. When you're near a hotspot, just look for one of these network names (SSIDs) on your device: xfinitywifi, XFINITY, Xfinity Mobile.
To find a hotspot near you:
Xfinity WiFi hotspots overview
Please let me know if you need help navigating any of these steps. I'm here for you!
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