Hello, @user_08dydw how are you? We never expect you to pay for service that's down. If you ever experience a service interruption you can get a credit here. (https://www.xfinity.com/support/status) Sign in and scroll down until you see "You may be eligible for a credit. Check eligibility" When you select check eligibility you can enter the day the issue started and the day the issue ended to get the appropriate credit
XfinityJosephA
Official Employee
•
1.8K Messages
1 day ago
Hello, @user_08dydw how are you? We never expect you to pay for service that's down. If you ever experience a service interruption you can get a credit here. (https://www.xfinity.com/support/status) Sign in and scroll down until you see "You may be eligible for a credit. Check eligibility" When you select check eligibility you can enter the day the issue started and the day the issue ended to get the appropriate credit
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