U

Visitor

 • 

1 Message

Monday, June 30th, 2025 12:13 AM

Outage

My cable is not working. Is there an outage in Richmond?

Official Employee

 • 

3K Messages

12 hours ago

Good evening, user_631z3q! I am sorry to hear your TV is offline. You can check for interruptions at our Status Center, https://www.xfinity.com/support/statusmap or by troubleshooting with the Xfinity Assistant or Xfinity app. Are you seeing a certain error message or code on the TV? If you have our internet service, is that working currently? 

 

forum icon

New to the Community?

Start Here