Visitor
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1 Message
OUTAGE
There has been an outage since 6 am and still nothing, no update I was just wondering when will it be resolved. Is anyone else’s Wi-Fi out or Just me ?
Visitor
•
1 Message
There has been an outage since 6 am and still nothing, no update I was just wondering when will it be resolved. Is anyone else’s Wi-Fi out or Just me ?
XfinityRay
Official Employee
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2.9K Messages
1 day ago
Hi there, user_vrbhqa! I am sorry to hear that your service has been offline. That is never something we want and work 24/7 to get things working once again. The Xfinity app and our Status Center are updated by our technicians and provide the most up to date information. There are times when we are working with local utilities or when there are multiple repairs jobs affecting your service that it will show as soon as possible for the estimated time. That will get updated to a time as the repair work continues.
I am happy to check your account. Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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