Hi there, user_wd70pq! Thanks for reaching out to our XFINITY Community Forum. Working from home myself, I completely understand the importance of having your services working at all times. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
138 Messages
19 days ago
Hi there, user_wd70pq! Thanks for reaching out to our XFINITY Community Forum. Working from home myself, I completely understand the importance of having your services working at all times. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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