Visitor
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3 Messages
Outage
Why is it taking so long. Been almost 24 hours. Every other utility has fixed any issues at least 12 hours ago. Third time this week with issues. Unacceptable.
Visitor
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3 Messages
Why is it taking so long. Been almost 24 hours. Every other utility has fixed any issues at least 12 hours ago. Third time this week with issues. Unacceptable.
user_squiddy22
Visitor
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3 Messages
1 day ago
Plus, your “assistant” keeps crashing and your phone service just hangs up on me!
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XfinityThomasA
Official Employee
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2.4K Messages
1 day ago
I know I'd be wondering that too, user_squiddy22. Hello, and thank you for joining the Forums' community for help with information about your account status. There may be a variety of reasons for a service interruption. When one occurs, our technicians and engineers investigate the cause and work to restore service as quickly as possible. Estimated time of resolution information, when available, can be found by visiting the support status or using the Xfinity app.
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user_o9fsb8
Visitor
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1 Message
1 day ago
The internet has been down in Chattanooga, TN since 3AM today (5/17). The app has not provided updates or timeline until repair and it is 8:30 PM. With modern day and age, internet go out is problematic to a household. The internet went out and only thing we had was hard rain, I have seen times trees are down and power is out, but the internet did not going out. I would like to know what is the real issue? At least communicate to the people you provide a paid service to of whats going on!
(edited)
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