user_b903a6, Hi there! Thanks for taking the time to reach out. I can understand the importance of having your services working correctly and the inconvenience caused by a service interruption. You've reached the right team of experts to help with this over social media. For checking on the details of an interruption, we recommend checking the interruption map online like in this link here. Please let me know if this helps. .
@user_m33ub3 The updates that are on the service center board is the latest in info on the interruption in your area. You can also text "OUTAGE" to 266278 to get the latest updates on the interruption in your area.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We don't have internet so that's not helpful. And for those that can't check the website, there is zero information regarding the outage. Zero estimations on when it might be fixed, etc.
@user_m33ub3, To clarify are you not able to text either or just without internet services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
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1 day ago
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user_m33ub3
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1 day ago
We don't have internet so that's not helpful. And for those that can't check the website, there is zero information regarding the outage. Zero estimations on when it might be fixed, etc.
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