Good evening, user_tah0hi! Thank you for reaching out about your service. I apologize that has been offline for so long. I understand that is tough to get through and not something we want happening. We like things to be at your fingertips! The Xfinity app and our Status Center will show the most up to date information from our technicians and is also what we see on our end.
I am happy to check on this for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I understand it can be frustrating to go through an interruption, user_tah0hi, especially a long one. Our technicians are the best in the business. They work around the clock and will get you back online as soon as they are able. We would be happy to check your account to see if there is further information available. We can also stay with you until your service is back up and running. Feel free to send us a direct message with the steps I listed above at your convenience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
2.7K Messages
1 day ago
Good evening, user_tah0hi! Thank you for reaching out about your service. I apologize that has been offline for so long. I understand that is tough to get through and not something we want happening. We like things to be at your fingertips! The Xfinity app and our Status Center will show the most up to date information from our technicians and is also what we see on our end.
I am happy to check on this for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0