1 Message
Outage
I have been trying to find out how long the outage in my area was going to take to fix since 4pm yesterday and have been told three different times and each one of them has been wrong so obviously your employees are either not trained or are just plain stupid. Took me 2 hours to get through to a live person who said it would be back at and it is not. I pay outraged fees to you and can not get a straight answer from anyone that is if you can actual get a live person on the phone. Your AI is of no help what so ever you want our money but you do not want to provide a decent service for it. All you care about is the money you make from your customers you take no pride in anything but the almighty dollar. This is the worst service I have ever had from a company and I will be looking for other providers. You should all be ashamed of how you treat the customers who pay your wages. Remember without those customers you have no business.
XfinityEricB
Official Employee
•
2K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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