3 Messages
Outage
Our internet has been off all day due to supposed maintenance. I use my internet to work from home please give an update
3 Messages
Our internet has been off all day due to supposed maintenance. I use my internet to work from home please give an update
XfinityRay
Official Employee
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2.8K Messages
2 months ago
Good afternoon, user_0g2hmi! Thanks for taking the time out of your day to reach out about your service. I work at home too and understand it can be stressful when your service is offline. We see the same information regarding the work that you do in the Xfinity app or Status Center. When we work with local utilities or when there are multiple factors happening, we are not always able to provide an estimated time. As the work progresses, the team will update the estimated time.
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XfinityKassie
Official Employee
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1.8K Messages
2 months ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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