Thank you for reaching out. I hope you are having a great night, besides the issues with your channels. I'm sure after looking forward to enjoying your fantastic Xfinity services that it was frustrating to see you have no access to your channels. I know if I were in your shoes I would want some answers. The good news is you have a full-service team here ready to help. I sent some signals to help refresh the equipment and ensure they are getting the right data.
Are you getting this message on each TV box in the home? Does this happen for all channels you access?
user_wwwmya, thank you for confiming. I'm not finding any immediate issues, but I'll do my best to get us some answers. If you access your channel line-up using the Xfinity Stream App on your phone, tablet, or web browser, are you able to view your channels? If possible, do I have the green light to reset your TV boxes as well? This will reboot each cable box in the home and disrupt any ongoing recordings you have scheduled.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
•
2.2K Messages
3 months ago
Thank you for reaching out. I hope you are having a great night, besides the issues with your channels. I'm sure after looking forward to enjoying your fantastic Xfinity services that it was frustrating to see you have no access to your channels. I know if I were in your shoes I would want some answers. The good news is you have a full-service team here ready to help. I sent some signals to help refresh the equipment and ensure they are getting the right data.
Are you getting this message on each TV box in the home? Does this happen for all channels you access?
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