5 Messages
Outage
My internet went out and I have restarted my modem three times. Xfinitys website keeps saying there are no outages detected in my are but I reported a second outage after they left me a voicemail saying it was fixed the first time. I still don't have internet despite being told everything "looks good" on their end
EG
Expert
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107.1K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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2.5K Messages
14 hours ago
I am sorry for the service issues @user_qdqx73 I would be happy to take a look at the area. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_kf8l3z
2 Messages
8 hours ago
Same here! I rely on the internet to work from home so they better start fessin up about what the deal
is with this widespread outage bs.
They keep stating things are “all good” and connected on my end and although it is saying my devices are showing as “connected” it’s clear that it is not as all of the apps on my home devices continue to refresh or say to “check your internet connection”. Xfinity get it together and fix the damn problem or be more transparent with your customers before we all start walking away from your already overpriced products and services. It’s obvious things aren’t “all good” as you’re telling us, considering your network map is indicating 2000+ people are experiencing outages in my neighborhood at the same time, along with the person who created the original post on this thread…
Again, GET IT TOGETHER XFINITY, be honest or peace out….
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