Outage

user_i1ro4a Hello and thank yo for reaching out via our Xfinity Community Forums. I'm really sorry to hear you've been dealing with such frustrating service issues. I know how disruptive it is to lose service for hours at a time, especially when it seems there’s no clear reason. Let me look into this for you and see what’s going on with the connection in your area. I’ll do everything I can to help get this resolved for you quickly. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it