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Saturday, September 28th, 2024 3:13 PM

Closed

Outage

Hello. I am in the Jacksonville, FL metro area. Internet has been off for 2 days with an outage. Cant blame the weather, because the storm barely hit us 2 days ago. What is going on?

Official Employee

 • 

1.8K Messages

6 months ago

 

user_6u49kw, Thank you for reaching out to Xfinity Support. Our hearts go out to those impacted by Storm Helene. To help residents and emergency personnel stay connected, we've opened select Xfinity WiFi hotspots across Florida, Georgia, and South Carolina to anyone who needs them, including non-Xfinity customers, free of charge. Our technicians will be working around the clock to get services restored to all our customers. We appreciate your patience during this time. 
 

 

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