1 Message
Outage
I am outraged by constant outages that say network damage. No explanation, no answer at CS. Working from home requires a reliable internet service. I can’t believe how bad customer service is at providing information. I am switching now.
EG
Expert
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106.6K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.4K Messages
1 month ago
Hello user_023oas
That is never the goal! We can easily investigate what is happening from our end.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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