Outage

Dear Mr. Ford,

Thank you for providing the outage information. However, I want to express my concern regarding the credits I have received in the past. Despite applying for credits due to outages, I was only granted $10. Frankly, this amount is inadequate given the significant inconvenience these outages cause my household.

These disruptions occur far too often, and I believe that a $10 credit does not fairly compensate for the impact on our daily lives. I am requesting a more substantial credit that reflects the recurring nature and inconvenience of these outages.

I appreciate your attention to this matter and look forward to your prompt response.

Sincerely,

Cierra

Responses

XfinityRichard

Official Employee

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1.8K Messages

9 months ago

Hi there!, @user_ib6sqk Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience and frustration the service interruptions caused you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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XfinityRichard

Official Employee

•

1.8K Messages

9 months ago

Thank you for your information, can I please have the full first and last name of the person I have the pleasure of speaking with tonight?-Richard

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Customer Service

user_ib6sqk

Outage

XfinityRichard

XfinityRichard

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