1 Message
Outage
Im beyond annoyed with you Xfinity! The storm came and went Monday 7/8. It’s now 7/12 and NOTHING!!! I work from home and need all the services I pay for monthly restored now-WiFi, tv and mobile lines since those don’t work either. All I see on my account is “ Xfinity will restore as soon as possible”. But ohhh no, you guys were on time sending me my monthly bill today. You sure didn’t miss that did you!? Get it together and restore our services or I will be switching providers.
XfinityDena
Official Employee
•
3.3K Messages
11 months ago
@user_2sprti Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
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