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user_8afcz0
1st Topic

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Wednesday, March 13th, 2024 12:34 PM

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Outage

This entire week, Xfinity has had outages in my area. I work from home, and this is affecting my job. What kind of discounts do you give for service that obviously doesn’t work?? Or do I just have to keep paying for nothing.

Question

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Updated 

1 year ago

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XfinityPaula

Official Employee

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1.4K Messages

1 year ago

 

user_8afcz0 Hi there! I'm sorry to hear of the ongoing interruptions. If you check our status center or Xfinity App and there is an interruption indicated you can request a credit here.
I know with working from home you need to have the most relialible service, If you contiune to expereince interruptions we can assist you and work with our local teams to help ensure you have a reliable connection.

 

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user_x3vfqe

1 Message

1 year ago

What is the status of the outage in the Chantilly/South Riding/Aldie area? All of my services (internet, TV, voice) have been out for the most point since 8:30 p.m. yesterday (3/12/2024). Service can back on briefly (like for 30 minutes) this morning, but now is out again. 

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XfinityMichaelC

Administrator

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4.2K Messages

Hello, @user_x3vfqe! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with your services at this time! If you would like to follow the service interruption, you can check the status by visiting https://www.xfinity.com/support/status and signing in with your username and password. This will have the most up to date information regarding the interruption. Once it is clear, you can request a credit for the time without service as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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