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user_nzj137
1st Topic

3 Messages

Friday, December 1st, 2023 12:20 AM

Closed

Outage

WA resident here. It seems like our internet goes out every few months for at least an entire day at a time (and sometimes longer). For the money we're paying, why isn't Comcast doing anything about their clearly shotty infrastructure? There is no reason this should be a constant occurrence. There's no bad weather. No power outage. Just bad service. What are you doing to fix it? 

We will be looking into any other providers in our area because this is ridiculous. 

Question

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Updated 

1 year ago

58

1

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XfinityShawn

Official Employee

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1.4K Messages

1 year ago

@user_nzj137 This isn't the experience we want any customer to have. Have you done any troubleshooting via the Xfinity Assistant or have a technician come out for this issue? Is your internet currently out? 

3

0

user_nzj137

3 Messages

@XfinityShawn​ yep! Me and everyone else in my area. And now it's saying you guy *hope* to have it up tomorrow. It was 4pm, then 9pm, and now 2am tomorrow. At least the assistant my husband spoke to said we can ask for a $3 credit to our account. Guess we have that going for us..this happens frequently and it really shouldn't. 12 minutes up the road the internet is fine and they are also using Xfinity. Does Xfinity just not like Kent?

1 year ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

@user_nzj137 It sounds as if you may be experiencing a service interruption, but I would have to check your account to make sure. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nzj137

3 Messages

Yes, there has been an outage since very early this morning

1 year ago

0

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