Outage?

Simple questions
1) Why does Xfinity refuse to take any calls about the outage in my area?

2) Why was I lied to by support staff?

Why is it so hard to get Xfinity to answer my question of "Hey internet has been out for four days. Yall havent said anything and refuse to talk to anyone in my area."

Also, Support staff said they did upgrades and that caused the outage.

I hate Xfinity right now.

Responses

J2

Jkra.2

Visitor

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1 Message

2 years ago

The bot is super helpful too lol.. it’s been like this since the storm the other day, with no updates on progression just this same ol’ line.

1

0

XfinityBenjaminM

Official Employee

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2K Messages

@Jkra.2 Hello! Thank you for reaching out to us here on our Community Forum. We would recommend looking at the Xfinity Status Center here (https://www.xfinity.com/support/status) to get the latest updates (if available). If you are still not seeing any information there, please send us a Private Message with your full name and address so that we can look into this further. Here are instructions on how to send us a PM in case you need them:

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We'll be here if you need additional assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEmilyB

Official Employee

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2K Messages

2 years ago

Welcome to our Xfinity forum, @user_c04d50! I work from home so I know how stressful it is when you don't have a connection to rely on. Have you checked our status page to get updates on the interruption in your area? The site gets updated at the same time we receive more information so you will have access to all the details we can provide. The link will also allow you to sign up for text notifications when the local technicians have resolved the issue.

2

0

U

user_c04d50

Visitor

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2 Messages

@XfinityEmilyB I find it extremely annoying and disheartening that you would use a, cookie cutter reply instead of trying to actually help someone. What also pisses me off is the fact I went to the account credit page put in the four days(June 30 till July 3) of service tmive missed due to the outage and the page says I only missed one day.

2 years ago

0

XfinityEmilyB

Official Employee

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2K Messages

I want to help in any way I can, @user_c04d50. I know I wouldn't want to pay for service I couldn't use, so I can apply a credit for the entire duration of the service interruption. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_c04d50

Outage?

Jkra.2

XfinityBenjaminM

EG

XfinityEmilyB

user_c04d50

XfinityEmilyB

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