Visitor
•
1 Message
Outage
We have been without internet for almost 24 hours with no update other than someone is working on it. I need an estimated time of completion. I cannot do my job.
Visitor
•
1 Message
We have been without internet for almost 24 hours with no update other than someone is working on it. I need an estimated time of completion. I cannot do my job.
XfinityAlyssaA
Official Employee
•
1.9K Messages
2 years ago
Good evening @user_c9f4da and thank you for reaching out on our Community Forums today, we are sorry to hear that your service is down! We apologize for the inconvenience and as someone who relies on internet for work, I completely understand your frustrations. We'd be happy to look into your service concerns further.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
-AlyssaA
0
0