Visitor
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2 Messages
Outage
This is ridiculous. Our internet went down around 1am or so and your site said "it will be restored at 7:30, and then 1:55. Its been out for 12+ hours now! Are you serious! Now the site said "as soon as possible" for a few hours now.
I am extremely upset about this!
CCJoseph
Problem Solver
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729 Messages
3 years ago
@
I am so sorry to hear that you are in an interruption like that! If you don't mind, can I get you to send me a DM with your name and your address and I am happy tro take a closer look at what is going on?
You can do that by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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