Visitor
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5 Messages
outage
I work from home and your internet service is now going to be down all day, more than 8 hours! How will I be compensated for this outage?
Visitor
•
5 Messages
I work from home and your internet service is now going to be down all day, more than 8 hours! How will I be compensated for this outage?
Accepted Solution
XfinityJamie
Official Employee
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144 Messages
3 months ago
@user_2d8dfa Sorry to hear about your service interruption, I can look into this situation with you. Would you please send a direct message with your name and complete service address for assistance.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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96.7K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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