U

Visitor

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5 Messages

Tue, Aug 30, 2022 6:10 PM

outage

I work from home and your internet service is now going to be down all day, more than 8 hours! How will I be compensated for this outage?

Accepted Solution

Official Employee

 • 

144 Messages

3 months ago

@user_2d8dfa Sorry to hear about your service interruption, I can look into this situation with you. Would you please send a direct message with your name and complete service address for assistance. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Visitor

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5 Messages

@XfinityJamie​ tried this twice but whenever a rep answered they went to absolute silence after i asked my question. Tried twice now with no response

Visitor

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5 Messages

They offered $5 off my bill...

Visitor

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2 Messages

hahahahha $5 man there is no way

EG

Expert

 • 

96.7K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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