Thu, Oct 29, 2020 4:00 PM
3 m ago
Diamond Problem Solver
8 m ago
Would love to know the answer to that as well. I tried calling and can't get to a live person. Tried Comcast Cares on Twitter and no response......HELP!
7 m ago
Yes, you can look at an outage map, when you are in the middle of an outage (sometimes).No, you will not get notified of a planned or unplanned outage with the app (or website). There is no way a user can set up notifications for such events. In theory, customer service can set you up for notifications, upon request. You can text "HELP" to XfinityAlerts (87808) and you'll get a limited menu. You can also text "OUTAGE" and you will get status if this outage is planned or documented. No, you will not get credit for a planned or unplanned outage, under most circumstances, even if you try from this link. You will have to call.https://www.xfinity.com/support/account-management/credits/outage/detailsYes, you can call and ask for a credit, which may (or may not) be posted to your account in 72 hours.
This has been ongoing in my area for about a month. Xfinity needs to compensate everyone for a free month at the very least.
Greetings, @user_1713f2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the service in your area, but you have definitely come to the right place for assistance.
If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.