Outage with no updates

Hello, @user_439347, and thank you for taking the time to reach out to us using the community forum. I know how important working service is, and how important updates would be if service was not performing as anticipated. I would be happy to assist you with available updates in relation to the phone and internet service disruption you have referenced.

I will say that when the repair time states as soon as possible, it generally means that a fix is expected in the very near future, but a specific time is not available. So it is still an estimated repair time, just with a bit of different verbiage. 

Have you already attempted to view the status center page for information related to service in your area here: https://www.xfinity.com/support/status ? 

I have viewed the status center and signed up for text messages. It’s been saying “as soon as possible” for almost 24 hours at this point, and while the statement may be true it provides me with neither actionable information nor confidence in Comcast. If you are happy to provide an update, then please do so.

Absolutely, in order to know the specific issue in question we will need to gather some information from you. Please send us a DM with your full name and complete service address, as well as the account owners full name if different from your own. 

Once we pull up your account we will be able to provide you with all available information shown on our end. 

To whom should I address the DM? Your username doesn’t show up as an option.

I am having the same problem.  We were told service would be back up by 1pm, then I was told by an agent in the chat by 2pm, then nothing and it is 4.5 hours later.  Your customer service is atrocious and your communication with your customers embarrassingly bad.  Even a fiber cut or bad piece of equipment doesn't take this long to fix or replace.