Visitor
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1 Message
Outage with no real ETA
My Internet services have been out since 1:10 AM and it is now 9:15 PM. Only update I can get is just that it’ll be back up as soon as possible. Can’t get a live person. Can’t get anyone to help me. I work from home. I need my Internet service up. Can someone at least give me an idea so I can tell my employer when I’ll be able to return to work
EG
Expert
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114.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.4K Messages
10 hours ago
@user_nlgp7z Thank you for making us aware that you're currently experiencing a service interruption. I also work from home, so I know how important it is to always have a reliable connection. I would be more than happy to review your account to see what's going on.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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