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user_vquh34
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Tuesday, September 10th, 2024 7:16 PM

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outage - why is it handled so poorly

no warning - a business like yours, where people depend on it to do their job, you need to anticipate when an outage will occur and communicate that in advance. SO DO IT NEXT TIME!

in the middle of the day - you need to look at your customer usage and repair when the load is minimum. RUN YOUR UPGRADES AT NIGHT.

what is the ETA once you've done the above 2 damages - at least have the courtesy to post when you will fix it. DON'T JUST TAKE MY NUMBER AND MESSAGE ME WHEN IT IS FIXED, I NEED TO KNOW HOW LONG WILL I BE OUT OF INTERNET AND BE UNABLE TO WORK.

you think in such an event users will be dumb enough to continue and trust their internet access with you? you need to reconsider.

Question

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Updated 

9 months ago

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EG

Expert

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110.8K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.4K Messages

9 months ago

 

user_vquh34 Thank you so much for reaching out to us here today to provide your feedback, it definitely helps us to do better! I work from home, so I can understand how important it is to stay online especially during working hours. You can view the most recent updates to a service interruption in your area by logging into the Xfinity app. Xfinity also recognizes the need to stay online and offers Storm-Ready-WiFi to help customer stay connected in the event of a power or service interruption. Storm-Ready-WiFi keeps you connected with a 4g wireless signal and a 4 hour battery. You can find more information on Xfinity Storm-Ready-WiFi here https://www.xfinity.com/learn/internet-service/stormready

 

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