Visitor
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3 Messages
Outage updates
I suspect that most of us posting on here about an outage that started on 6/19 to 6/20 all reside in the same area. I'm one of those people and there is absolutely no transparency about the status of this outage. Because I'm experiencing an outage, Comcast support (online chat and phone support) will not connect me to a live agent. The only update I can see is on that outage page in my account that tells me that the ETA to fixing this problem will be done "as soon as possible".
How do I speak to someone to get more information on this? Additionally, there's a tree that fell that's stuck on the cable lines right now that's probably causing the problem for most of us but I have no way to let Comcast know since they will not connect me to a live person.
XfinityJohnG
Official Employee
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2K Messages
2 months ago
Thank you for reaching out to us here @silverhawk15. I know how frustrating any service interruption can be, and I will be happy to check on that from here for you. You can also check the https://www.xfinity.com/support/statusmap for information as well. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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