Outage update

Hi user_4vrqmp, thank you for reaching out regarding your service interruption. I'd be doing the same, those are never fun to deal with. I'm glad you're using that tool to check for updates, but I can definitely review your account to see if there are any additional details available. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message