Visitor
•
2 Messages
Outage update
No Comcast internet, tv or phone for over 16 hours
and no information as to why and estimated time to repair.
Anyone have any information?
Thanks
Visitor
•
2 Messages
No Comcast internet, tv or phone for over 16 hours
and no information as to why and estimated time to repair.
Anyone have any information?
Thanks
CCGina
Official Employee
•
800 Messages
2 years ago
Hi there, @user_4b4fea!
Sorry to hear that you are without service! You can find the most up-to-date information in the online Status Center, where you can also sign up for text notifications, and in the My Account app or portal. We try really hard to make sure we provide realistic estimates so if there isn't an estimated time of resolution yet, it's likely because there is still work to be done to figure out a timeline or we are waiting for another entity (ie: emergency personnel, power or electric company, etc) to complete their work so we aren't in the way or endangering anyone.
I hope that helps to explain! I know how inconvenient it is to be out of service so if you need to work on things, we do have these hotspots that can be used, although I would recommend going to one out of the area.
2
user_510328
Visitor
•
3 Messages
2 years ago
Xfinity please provide updates!!!
0
0