RockneL's profile

Regular Visitor


4 Messages

Fri, Oct 30, 2020 3:00 PM


Outage Update

Can I get an update on the internet outage in the Hiram, GA area? We lost service 2 days ago from a storm. Your online status update said we would regain service at 6:02pm yesterday. We have surpassed that deadline by over 24 hours and service is still out. Now the status just says service will be us as soon as possible. I would like more details, and your website has no information about how to connect with a live agent. Please tell me specifically when my family can expect service to resume. Thank you.

Official Employee


2.6K Messages

1 y ago

Hello @RockneL, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the service interruption you experienced. We apologize for any inconvenience or frustration this caused you. I do want to make sure that you are back up and running on your end at this point? 

New Poster


2 Messages

1 y ago

Been 24 plus hours here in Orlando..Comcast is a joke!

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