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user_10r1gx
1st Topic

Visitor

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1 Message

Monday, June 30th, 2025 9:18 PM

Closed

Outage too long need credit request

Down since 11am, and the “outage map chec@k” saying till 8pm

That is too LONG of downtime, need double credit  refund

Question

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Updated 

9 months ago

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XfinityWilliam

Official Employee

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1.4K Messages

9 months ago

 

user_10r1gx Hey there. To receive a credit for an interruption, please visit https://www.xfinity.com/support/account-management/credits/outage/details.

 

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user_1mpfuu

Visitor

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1 Message

9 months ago

xfinity's credit request is a scam.  Off for 23 hours and when requesting a credit, it says no evidence of outage during the period.  It was an outage in the category of 100 to 500 people.  Time for BBB complaints.

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XfinityBrianH

Official Employee

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2.1K Messages

 

user_1mpfuu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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9 months ago

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