Outage that is not happening??

I work from home and have had a message stating I have an outage. This is not correct my neighbors or no one near is out of service but me. I missed 10 Hours of work today this is unacceptable. I work at home and cannot miss anymore work due to this”outage” and I cannot speak with an agent when I call bc it says I’m in an outage and there is nothing they can do. This is terrible service