Outage that is not happening??

@user_419eba​ I have tried reach out via message, phone, Twitter, FB messages. NOTHING. I work in customer service and a call center and this is unacceptable

Hey, there. I am sorry for the service troubles @user_419eba. I am here and will investigate. Please send over a peer to peer message. 

I am having the exact problem.  I lost internet  yesterday @ 9:30 (7/22/2022)and when I looked to see if there was an outage both on Xfinity apps as well as via phone, I was told there was an outage on all my services.  However, I did have cable.  I accepted this.  Then later checked again.  Same info.  Received texts over and over that I would get a text when full service was restored.  Received that text. But internet was NOT restored.  Once I was given the option to have someone call me.  Someone did.  He spoke with me for 20 minutes.  Told me there was an outage.  Said he would credit me for time lost.  I turned my equipment on and off.  My modem continually had a white light.  This continued with me checking for updates and getting 2 more messages that the outage was over.  But I still had no internet and no other response.  This morning, being frustrated. I realized I hadn't unplugged the modem.  So I did.  And surprise all my equipment is working.  However phone and xfinity status still shows an outage in my area but a technician is working on it.  Looking at the outage map, the outage is at my address. No technician has been here.  I went to the Xfinity store and was told that if it happens again to do what I had already done.  I said, what if I do need a technician, because I can't get through to talk to someone.  He said to come back to them too get a technician.  Everyone has very polite.  But nothing was solved because your system still has me on an outage.  I am tempted to ask for credit for all the "outage" time you think I have.  I have been in a loop for 24 hours.  Can this be fixed?