Visitor
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8 Messages
Outage Southeast Florida
Solid red modem since 1030. No one is answering the “customer service” number after 3 separate attempts, and the outage map is not working. What’s going on?
Visitor
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8 Messages
Solid red modem since 1030. No one is answering the “customer service” number after 3 separate attempts, and the outage map is not working. What’s going on?
user_e8c9f4
Visitor
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1 Message
2 years ago
Just Comcast demonstrating what they really think of their customers.
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCLamont
Problem Solver
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519 Messages
2 years ago
hey @user_a18b30 sorry for the troubles experienced. I am here and will investigate.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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