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user_sofrun
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3 Messages

Friday, May 29th, 2026 12:44 PM

“Outage” since yesterday at 3:30pm with no reason or time of fix available!

I have been stuck with internet cutting in and out (mostly out) at random for the last day. It said initially estimated fix time was 6:30pm. Then switched to 8:15pm, then 8:20pm. Then switched to “as soon as possible” and has said that for 12 HOURS. My sister works from home. This is making her lose pay and I should not be paying for this. Also you guys won’t let me speak to an agent because it’s an “outage” yet no reason is listed other than a “network issue” on your end. Why can’t I call and talk to a HUMAN about why its down. I would feel alot better to atleast know what is happening?

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5 hours ago

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XfinityDemetrise

Official Employee

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185 Messages

6 hours ago

Hi there @user_sofrun Thank you so much for reaching out on our Xfinity Community Forum about your outage.  I'll be happy to assist.  Can you confirm the most recent update you've received about the outage in your area?

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user_sofrun

Visitor

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3 Messages

It still says that there is an outage and its a “network issue on our end” is what the xfinity assistant says. And the fix time still says “as soon as possible” which has stayed since 8pm EST last night. Internet is still not working

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6 hours ago

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XfinityDemetrise

Official Employee

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185 Messages

@user_sofrun I'll be happy to take a further look.  Please follow the steps below to send a direct message. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_sofrun

Visitor

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3 Messages

I have sent my full name and address to support

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5 hours ago

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XfinityDemetrise

Official Employee

 • 

185 Messages

Thank you.  Please report back to direct message for further assistance. @user_sofrun

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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