3 Messages
Outage Rincon Hill, San Francisco
What is happening with the outage in the Rincon Hill area of San Francisco? Internet stopped working yesterday afternoon and still out, more than 12 hours and the outage map does noteven show the area affected neither estimated time to fix. Please update!
Accepted Solution
XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Thanks for your response, @user_fgcdh1. Did you sign in with your Xfinity ID? Once logged in the system should automatically locate the address.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
•
2.1K Messages
2 years ago
Hello, @user_fgcdh1. Thanks for posting on our community forums for assistance with the service interruption in your area. The best way to stay updated would be to visit us online on our Support Status Page. Or through our awesome Xfinity App. You can also schedule text notifications to be notified when the interruption has been resolved. I hope this helps.
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