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user_vr565h
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Monday, October 21st, 2024 8:02 PM

Outage report updates???

we havent had internet since 10/9/2024 and when checking the app, it said the estimated date of repair was to be 10/17/2024. On 9/17 it almost looked promising as it did display a time but then one refresh and it went back to “as soon as possible ETA” and no further updates since. On the outage report news article it stated service would be restored by 9/17 but theres no updates on there or in the app. I tried to call but cant get a real person on the line to schedule someone to come out to see if its something with our house??? This Wednesday it will be 2 weeks with no updates or service. Feels like wasted money…..Please advise!!:( just want an update!!!!! 

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Updated 

17 days ago

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EG

Expert

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107.1K Messages

24 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_vr565h

3 Messages

Thank you so much! Maybe it will get some traction 

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24 days ago

XfinityJohnG

Official Employee

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1.2K Messages

Thank you for reaching out to us here @user_vr565h. I will be happy to check on any service interruption information from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

EG

Expert

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107.1K Messages

@user_vr565h​ 

My pleasure ! Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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24 days ago

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user_vr565h

3 Messages

@XfinityJohnG​ hello! So sorry for the late reply- we finally got service back on 10/23/24. We had to have a technician fix a broken line. Thank you for taking the time to respond :) 

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17 days ago

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XfinityThomasB

Official Employee

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1.5K Messages

Yay! user_vr565h, Thank you so much for the update! Super happy everything is all sorted out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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