Visitor

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2 Messages

Wednesday, February 18th, 2026 10:48 PM

Outage proof

I am needing proof of an outage for my employer. How can I obtain this it should be be that hard. 

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Expert

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116.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.4K Messages

2 hours ago

Hello user_8u31nm thank you so much for taking the time to reach out here via our Xfinity Forums! During the interruption period, did you receive text notifications of the issue being identified, then cleared? You can also research known service interruptions via our Xfinity Status Center, by following the prompts to request service credit. 

 

Visitor

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2 Messages

@XfinityAlfonso​ so my job won’t accept text messages an email would have been helpful. But in the app it does not have a previous history of outages and this outage occurred on Sunday and I’ve been trying to obtain proof since. 

Official Employee

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2.4K Messages

Would you be willing to go through the service interruption credit process in the Xfinity Status Center? This will guide you through the Xfinity Assistant, where you should be able to capture information to send over to your HR members. 

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