user_8f962l Hi there! If you have checked the interruption's status through the Xfinity app or the Status Center online and it is showing it is resolved but you are still experiencing issues feel free to send us a direct message with your full name and service address.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Oh no, user_8f962l! No one likes a service interruption including us. The best place to check for updates about your Xfinity services is by using the Xfinity app, or checking the Status Center. You can also register your phone to receive text alerts and text “Out” to 266278.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for your patience during this time, user_8f962l. I know I'd be wondering that too. An estimated time of resolution will be updated and displayed when that information becomes available.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
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1.8K Messages
1 year ago
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