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user_8f962l
1st Topic

3 Messages

Saturday, June 1st, 2024 5:46 PM

Closed

Outage Pearland

we got a message the outage was restored, but it’s not. How can I talk to someone about this?

Question

 • 

Updated 

1 year ago

63

1

0

XfinityEva

Official Employee

 • 

1.7K Messages

1 year ago

 

user_8f962l Hi there! If you have checked the interruption's status through the Xfinity app or the Status Center online and it is showing it is resolved but you are still experiencing issues feel free to send us a direct message with your full name and service address. 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

4

0

user_8f962l

3 Messages

The xfinity app is still showing the outage is still active. Why did we get a message saying it was resolved? Can we get a timeline for resolution?

1 year ago

0

XfinityThomasA

Official Employee

 • 

2.4K Messages

Oh no, user_8f962l! No one likes a service interruption including us. The best place to check for updates about your Xfinity services is by using the Xfinity app, or checking the Status Center. You can also register your phone to receive text alerts and text “Out” to 266278. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8f962l

3 Messages

I checked the outage tracker. Are we able to get a better timeline besides “as soon as possible”?

1 year ago

0

XfinityThomasA

Official Employee

 • 

2.4K Messages

 

Thank you for your patience during this time, user_8f962l. I know I'd be wondering that too. An estimated time of resolution will be updated and displayed when that information becomes available.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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