Outage over 12 hours no update

There had been an outage for about 12-13 hours and counting with no update and no response from the Xfinity team. How is this possible right before Christmas time? I have relatives here who came from the other side of the country to enjoy spending time and also has priority to work on their computer that requires internet service and I also would need to be able to do work on my computer as well! When is this issue getting resolved and why is there no updates coming from your side?

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XfinityChristy

Official Employee

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2.6K Messages

4 hours ago

ch211347 I am so incredibly sorry for the stress this service interruption is causing, especially with your family visiting from across the country for the holidays. I completely understand that having a reliable connection is vital for your guests’ priority work and your own professional commitments. It is genuinely disheartening to hear that you’ve felt left in the dark during such a busy time of year. I would be happy to

review your account and local service logs right now to identify the cause of this 13-hour downtime. My priority is getting you updated information and back online asap. Once your connection is restored.

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

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Customer Service

ch211347

Outage over 12 hours no update

XfinityChristy

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