Visitor
•
4 Messages
Outage Notifications and Updates
Internet went down last night around 12:15am and is still down as of this morning at 8:50am. App and website now show that this was a scheduled maintenance outage, but no previous notifications were ever sent out that this was going to happen and there is no posted ETR for when service will be restored.
This is extremely poor customer service! Notifications need to be sent out beforehand so customers will know they will be without service and plan accordingly. Especially those of us that work from home and need internet service to do our jobs.
When will this be resolved?
EG
Expert
•
117.1K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAlfonso
Official Employee
•
2.5K Messages
4 hours ago
Hello Chris_B75 thank you so much for taking the time to reach out here via our Xfinity Forums with these service and notification concerns. Our Xfinity Status Center is an excellent resource for finding out additional information about both planned and unplanned service interruptions, we do our very best to deliver this information to you in a timely manner. We're happy to help here in any additional capacity while those repairs are being conducted.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0