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user_y0anfu
1st Topic

4 Messages

Wednesday, July 10th, 2024 12:11 AM

Closed

Outage no updates

Had internet and power the whole storm.  Internet went out after storm passed.  Service has been restored all around me.  House 6 houses down has service.  No updates.  No estimated time.  No contact.  Makes zero sense.  Wife relies on access for work.  I’ve gotten zero txts.  No reason I shouldnt have service as we had it just fine for hours after storm had passed our area.

Question

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Updated 

10 months ago

120

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XfinityGabby

Official Employee

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1.5K Messages

10 months ago

Hello, @user_y0anfu. We know the importance of being able to have services up and running, I'm happy to hear you and your family are safe. You can check the status of your interruption and check for ETA's and get updates through the Xfinity app or by going to the status center.

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user_y0anfu

4 Messages

lol.  I am well aware of the status center that says “yeah it’s out”.

i am also aware of the houses ON MY STREET that lost service during the hurricane already getting txt updates of progress and service restored.

my house had service all the way thru the storm and only lost service well after it had passed.  We have had no txt updates.  We still don’t have service.

it makes zero sense.  More maddening is that we have nothing from you folks and this response with zero information.  Why on earth would I be on your message board but not be able to find the status center.

the ETA on my service is currently they haven’t given one.

10 months ago

0

user_y0anfu

4 Messages

Even better…on the app where it has a button for “View outage details”.

that button doesn’t work.  Can’t press it.  Cant view the outage details.   There aren’t any.

but thanks for the advice.

10 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

@user_y0anfu, your home may be serviced through a different node. However, I'd be more than happy to check if we have any updates on our end regarding the interruption. Please send a DM with your full name and address to further assist.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

0

user_y0anfu

4 Messages

Done.  Waiting on response.

10 months ago

0

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