Outage (?) Map shows outage message says none

@XfinityEricB​ That ship has sailed. It shouldn't take public shaming on forums to get customer service. Multiple canceled appointments, hours of total hold time, vague answers, and bad service, half working outage map (to hide how bad your uptime is). We've had enough. We need internet for work and you cannot provide it, so we will go elsewhere.

We would be sorry to see you go. We are more than happy to assist you with your service concerns. If you do send us a direct message with the additional information, we can assist further. 

We want working internet, not discounts. No point in sitting on the phone or what talking to a customer retention agent. Weve given comcast a month to fix the issue and made it very clear multiple times that we are having problems. The only time your company seems to care is if we stop paying you. Getting 2mb down (if we can even get a connection) for a whole month when we pay for 1 gig is insane. Unless you want to refund us this last months bill since we havent really had the service we paid for, I don't think there is much left to say here.

Also I know its not YOU, its the terrible company you work for. Don't take anything personally, we're just done with it.

I certainly understand your frustration if you have been having ongoing issues. I can assure you that is not the experience we want you to have. If you do want assistance, we are happy to review this and offer more help.