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user_3xh8vv
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Wednesday, January 10th, 2024 2:16 PM

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Outage map does not recognize address

Loosing internet with xfinity but when I enter our address it tells me it does not recognize it. So in order to find out what’s going on I have to sign into my account. We loose internet here often (for $50 per month) so I have had to avail myself of this service before but now it seems that it can no longer understand my address. 

Question

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Updated 

1 year ago

195

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XfinityEmilyB

Official Employee

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2K Messages

1 year ago

Welcome to our Community Forum, @user_3xh8vv! I know how important it is to have a reliable internet connection so I want to make sure this is taken care of. When you notice issues, are they usually connected with your whole area or do they only affect your home? 

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user_3xh8vv

2 Messages

@XfinityEmilyB​ 

Affects the whole community most of the time, rarely has it been directly attributed to just our home.

1 year ago

0

XfinityMartyR

Official Employee

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2K Messages

@user_3xh8vv We can take a closer look into your concerns, and see if we can find anything out about your area. Please send us a direct message. 

 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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1 year ago

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