Outage line severed

We have not had service since 8pm on the 19th of November.

Hello @user_t6w4np, thank you for taking the time to reach out on social media. 

You've reached the right department, and I'd be happy to help get a repair ticket opened so that our technicians  can fix the line. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message