1 Message
Outage Letter
We had a area outage for some network work on 02/16/2024. Since then our service has been slow and unreliable. We are supposed to have 1000 Mbps but are getting any where between 58 and 470. Our tech no showed, completeing the appointment without ever arriving. Please refer to ticket [Edited: "Personal Information"] for the rescheduled tech and further notes. I do not have access to direct messaging. I am needing a letter, email, or message stateing we are having a tech come out to follow up on issues resulting from the area wide outage on 02/16/2024 for 13 hours starting 7:45 am to 8:47pm to give to my employer to avoid disiplinary actions. We work from home and the internet is not enough nor reliable enough to allow us to do so. Outage Ticket [Edited: "Personal Information"]
XfinityVianney
Official Employee
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2.1K Messages
1 year ago
Hi, @user_fzq617. Thank you for reaching out and creating a new post. I appreciate you letting us know about your situation. I see you had a service interruption, which resulted in a follow-up with a tech, and you are still waiting for more updates. If you have a service visit set up, this will be visible in the Xfinity App. If you don't, I can help you further, and I can cover our next steps. Beyond what is listed on the app, I don't have any documents/emails I can provide to be upfront.
I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for assistance.
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